000 00308nam a2200121Ia 4500
008 170912s9999 xx 000 0 und d
082 _a658 JOH/T JOH/T
100 _aJOHN BANK
245 4 _aTHE ESSENCE OF TOTAL QUALITY MANAGEMENT
260 _bS CHAND AND COMPANY LTD
_c2000
300 _a203
942 _cTB
999 _c22566
_d22566