000			00339nam a2200145Ia 4500
008			170912s9999 xx 000 0 und d
082			_a001 SHA/K
100			_aNAVEEN KUMER E
100			_aSHANTHI N M
245		0	_aKNOWLEDGE PROCESS OUTSOURCING
250			_aFIRST
260			_bICFAL UNIVERSITY _c2007
300			_a215
942			_cTB
999			_c47882 _d47882