000 00313nam a2200133Ia 4500
008 170912s9999 xx 000 0 und d
082 _a658.812 KAU/R
100 _aKAUSHIK MUKERJEE
245 0 _aREDEFINING CUSTOMER VALUE
250 _aFIRST
260 _bICFAL UNIVERSITY
_c2007
300 _a238
942 _cTB
999 _c47883
_d47883