000 00306nam a2200121Ia 4500
008 170912s9999 xx 000 0 und d
082 _a KEN/5
100 _aKEN TAYLOR
245 0 _a50 WAYS SERIES TELEPHONING AND TELECONFERENCING SKILLS
260 _bORIENT LONGMAN
_c2011
300 _a160
942 _cTB
999 _c51661
_d51661