000 00345nam a2200133Ia 4500
008 170912s9999 xx 000 0 und d
082 _a MUK/C
100 _aABHINAV CHATURVEDI
100 _aMUKESH CHATURVEDI
245 0 _aCUSTOMER RELATIONSHIP MANAGEMENT AN INDIAN PERSPECTIVE
260 _bEXCEL BOOKS
_c2008
300 _a205
942 _cTB
999 _c52439
_d52439